Last Updated: January 2025
Your privacy matters to us. This policy explains how we collect, use and protect your personal information in line with POPIA.
Help – At Your Service ("we", "our", or "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
We collect information you provide directly to us when you register an account, create a provider profile, or submit a quote request. This may include your name, email address, mobile number, suburb, service category, and any additional details you choose to provide. We also collect technical data such as device information, IP address, and browsing behaviour on our platform to improve your experience.
We use collected information to operate and improve the platform, facilitate connections between consumers and service providers, process subscription payments, send service-related communications, and comply with legal obligations. We do not use your personal information for unrelated marketing without your consent.
We do not sell or rent your personal information to third parties. Provider contact details (phone numbers, email addresses, and external website links) are never displayed publicly on the platform. Consumer contact information shared through quote requests is only made available to the relevant service provider for the purpose of responding to that specific enquiry.
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, understand how the platform is used, and deliver a more personalized experience. You may configure your browser to refuse cookies; however, some platform features may not function correctly without them.
We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. All data transmissions between your device and our servers are encrypted using SSL/TLS protocols. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.
Under POPIA and applicable South African law, you have the right to access the personal information we hold about you, request corrections, object to processing, and request deletion of your data subject to legal obligations. To exercise these rights, please contact us using the details below.
If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact our support team at support@help.co.za. We are committed to addressing all privacy-related enquiries promptly and transparently.
For legal enquiries, please contact us at support@help.co.za