Last Updated: January 2025
By using Help – At Your Service, you agree to these Terms and Conditions. These terms govern your use of the platform as both a consumer and a service provider.
By accessing or using the Help – At Your Service platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use the platform. We reserve the right to update these terms at any time, and continued use of the platform constitutes acceptance of the revised terms.
Help – At Your Service is an online marketplace that connects consumers with local service providers across South Africa. The platform allows consumers to search for service providers by category and location, view provider profiles, and submit quote requests. Service providers may register, create a profile, and advertise their services to potential customers.
All users (consumers and service providers) are responsible for ensuring that any information submitted to the platform is accurate, current, and complete. Users may not use the platform for any unlawful purpose, to harass other users, or to misrepresent themselves or their business. Accounts found to be in violation of these responsibilities may be suspended or permanently removed.
Service providers are responsible for maintaining an accurate and up-to-date profile, including their service categories, areas of operation, and business description. Providers must respond to customer enquiries professionally and in good faith. Help does not guarantee the quality, safety, or legality of services offered by providers listed on the platform.
Consumers are responsible for providing accurate information when submitting quote requests. Consumers must use the platform only for legitimate service enquiries. Help is not responsible for any outcomes arising from direct interactions between consumers and service providers, including the quality or completion of services.
Service providers are required to maintain an active paid subscription to remain visible on the platform following the completion of the free trial period. Subscription fees are R35 per month or R350 per year. All payments are processed securely. Refunds are subject to our refund policy. Help reserves the right to modify subscription pricing with reasonable prior notice.
Provider profiles are only visible to consumers while an active subscription is maintained. During the free trial period, profiles remain publicly visible. Provider contact details — including phone numbers, email addresses, and external website links — are not displayed publicly on the platform. Consumers interact with providers via the platform's quote request system.
Help – At Your Service acts solely as a marketplace connecting consumers with service providers. We are not a party to any agreement between consumers and providers. To the maximum extent permitted by South African law, Help shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform or from any services rendered by listed providers.
Help reserves the right to suspend or terminate any account at any time if a user is found to be in breach of these Terms and Conditions, engaging in fraudulent activity, or using the platform in a manner that causes harm to other users or to the platform. Users may also close their account at any time from their account settings.
We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date. We encourage all users to review this page periodically. Continued use of the platform after changes are posted constitutes your acceptance of the updated terms.
If you have any questions or concerns about these Terms and Conditions, please contact the Help support team at support@help.co.za. Our team will respond to all legal and compliance enquiries within a reasonable timeframe.
For legal enquiries, please contact us at support@help.co.za