Terms & Conditions of Help at Your Service

1. Marketplace Role

• Help At Your Service (“the Platform”) is a marketplace that connects clients with independent service providers. • All agreements, arrangements, and transactions are strictly between the client and the service provider. • The Platform does not employ, endorse, or guarantee the performance of service providers. • Help At Your Service cannot be held criminally or legally liable for the actions, omissions, or services delivered by providers.

2. Profile Approval & Screening

• Once a provider creates a profile, it must first be reviewed and approved by the site administrator before becoming visible to the public. • The Platform reserves the right to suspend or remove accounts if: – Suspicious activity is detected. – Inappropriate or misleading images are uploaded. – Providers engage in untoward or unprofessional conduct. • While the Platform screens accounts before publishing, it cannot be held liable for any shortcomings, misconduct, or service quality issues of providers.

3. Subscription & Fees

• Service providers pay a subscription fee to maintain visibility on the Platform. • Fees are charged either: – Monthly plan: R79 per month. – Yearly plan: R790 per year (includes a discount of 2 months). • Subscription fees are for profile visibility only and do not guarantee client leads or jobs.

4. Cancellation & Refunds

Monthly Plan: – Subscriptions may be cancelled at any time. – Payments are non-refundable once processed. – Your profile will remain visible until the end of the paid month. – If payment is not resumed, your account will no longer be visible to the public. Yearly Plan: – Subscriptions may be cancelled at any time. – Refunds are only available if cancellation occurs within 7 days of payment. – After this period, payments are non-refundable. – Your profile will remain visible for the full year, after which visibility will lapse unless renewed. – If you delete your profile, visibility will end immediately.

5. Provider Responsibilities

• Ensure your profile contains accurate contact details (phone, email, WhatsApp). • Provide clear descriptions of your services and upload quality images of your work. • Respond promptly to client enquiries and maintain professionalism at all times. • Encourage clients to leave reviews after successful jobs to improve visibility.

6. Limitation of Liability

• Help At Your Service is not responsible for: – The quality, safety, or legality of services provided. – Payment disputes between clients and providers. – Any damages, losses, or claims arising from engagements between parties.

7. Amendments

• Help At Your Service reserves the right to update these Terms & Conditions at any time. • Providers will be notified of changes via email or platform announcements.